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Depending on your expertise and available human resources, your support needs might be simple or very complex. Sellox offers a wide range of technical support services to provide:
- On-site need analysis
- Site planning, preparation and Installation
- Hardware, Software and Network configuration
Sellox provides flexible options for you, so that you can stay focused on your business and accomplish your goals.
Sellox provides support offerings such as:
- Technical Customer Support Center
- On-site support services
- Turnkey installation services
- Product repair and replacement options
- Long-term maintenance programs
Technical Support Approach
Sellox offers various ways to access support, in particular via telephone, email, on-site, and online. Expert technical software support specialists are available 24/7, and we guarantee that customers will receive an acknowledgment of a request for technical support with a resolution or status update within 24 hours.
RMA (Return merchandise authorization)
Sellox also offers advanced RMA and on-site spares capabilities, depending on your need. We process RMA requests and assume all shipping costs from the factory to the customer for repair and replacement.