Depending on your expertise and available human resources, your support needs might be simple or very complex. Sellox offers a wide range of technical support services to provide:

• On-site need analysis
• Site planning, preparation and Installation
• Hardware, Software and Network configuration

Flexible Support

Sellox provides flexible options for you, so that you can stay focused on your business and accomplish your goals.

Sellox provides support offerings such as:

• Technical Customer Support Center
• On-site support services
• Turnkey installation services
• Product repair and replacement options
• Long-term maintenance programs

Technical Support Approach

Sellox offers various ways to access support, in particular via telephone, email, on-site, and online. Expert technical software support specialists are available 24/7, and we guarantee that customers will receive an acknowledgment of a request for technical support with a resolution or status update within 24 hours.

RMA (Return merchandise authorization)

Sellox also offers advanced RMA and on-site spares capabilities, depending on your need. We process RMA requests and assume all shipping costs from the factory to the customer for repair and replacement.